European Journal of Business and Management
| Issue | Title | |
| Vol 5, No 19 (2013) | Service Quality among Selected ‘Chop Bar’ (local restaurants) Operators in Koforidua, Eastern Region, Ghana. | Abstract PDF |
| Samuel Ayittah Kwabena, Yaw Brew, Samuel Addae-Boateng | ||
| Vol 5, No 22 (2013) | Service Quality and Customer Satisfaction at Kenya Airways Ltd | Abstract PDF |
| Tirimba O. Manani, Richard B. Nyaoga, Robert M. Bosire, Thomas O. Ombati, Tom O. Kongere | ||
| Vol 5, No 28 (2013) | Service Quality and Patients Satisfaction with Healthcare Delivery: Empirical Evidence from Patients of the Out Patient Department of a Public University Hospital in Ghana | Abstract PDF |
| Joshua Ofori Essiam | ||
| Vol 5, No 30 (2013) | Service Failure, Recovery and Recovery Outcomes in the Ghanaian Banking Industry | Abstract PDF |
| Divine Mawuli Akwensivie, Bedman Narteh, Samuel Affum | ||
| Vol 6, No 3 (2014) | Service Delivery, Customer Satisfaction and Customer Delight in the Real Estate Business. Evidence from Elite Kingdom Investment and Consulting Company Ghana | Abstract PDF |
| Alexander Preko, Samuel Kwami Agbanu, Mawuli Feglo | ||
| Vol 6, No 4 (2014) | Service Recovery and Customer Satisfaction: A Case of Uganda Telecom | Abstract PDF |
| Masud Ibrahim, Ssendiwala Abdallahamed | ||
| Vol 6, No 6 (2014) | Service Quality and Customer Satisfaction: Empirical Evidence from the Ghanaian Public Service | Abstract PDF |
| Anthony Sumnaya Kumasey | ||
| Vol 6, No 11 (2014) | Service Quality Provided by Higher Education Institutions in Somalia and Its Impact on Student Satisfaction | Abstract PDF |
| Ali Yassin Sheikh Ali, Abdirisaq Ibrahim Mohamed | ||
| Vol 6, No 11 (2014) | Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis | Abstract PDF |
| Edward Owino, Francis Kibera, Justus Munyoki, Gituro Wainaina | ||
| Vol 7, No 1 (2015) | Service Quality and Customer Satisfaction: Empirical Evidence from Saving Account Customers of Banking Industry | Abstract PDF |
| Habtamu Mekonnen Awoke | ||
| Vol 7, No 3 (2015) | Service Quality and Customer Satisfaction in the Ghanaian Banking Industry (A Case of Ghana Commercial Bank) | Abstract PDF |
| Agbemabiese George Cudjoe, Patrick Amfo Anim, Joseph Gerald Nii Tetteh Nyanyofio | ||
| Vol 7, No 4 (2015) | Service Quality, Customers’ Satisfaction and Loyalty: A Study on Insurance Companies in Adama, Ethiopia | Abstract PDF |
| Shambachew Hussen | ||
| Vol 8, No 31 (2016) | Service Quality Analysis Education Faculty of Economic Riau University with Servqual Methode | Abstract PDF |
| Rio Jonnes M. Marpaung | ||
| Vol 10, No 6 (2018) | Service Innovation: The New Paradigm for Sustainable Organisation Development | Abstract PDF |
| Abereola, Samuel Niyi, Adejimi, Seun Oyebola, Oloyede, Adeola Olamide | ||
| Vol 10, No 36 (2018) | Service Recovery Strategies and Customer Retention of Selected Banks in Lagos State, Nigeria | Abstract PDF |
| ITAI, Muktar Monday | ||
| Vol 11, No 12 (2019) | Service Quality, Brand Image and Customer Satisfaction Influence Loyalty (Study on Citilink Airline Passengers) | Abstract PDF |
| Agnes Rully Diyah, Titis Shinta Dhewi, Heri Pratikto | ||
| Vol 11, No 28 (2019) | Service Strategy Based on Tri Kaya Parisudha (TKP) Values | Abstract PDF |
| Ni Nyoman Kerti Yasa, Putu Gde Sukaatmadja | ||
| Vol 12, No 9 (2020) | Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China | Abstract PDF |
| Samar Zaineldeen, Li Hongbo, Masud Ibrahim | ||
| Vol 12, No 14 (2020) | Service Quality and Customer Retention: A Study of Microfinance Customers in Kaduna North Local Government Area, Nigeria | Abstract PDF |
| Aliyu Mamman, Ismail Kayode Olaoye, Abdulrazaq M. AbdulRahaman | ||
| Vol 13, No 5 (2021) | Service Quality and Customers’ Satisfaction in Addis Ababa Light Rail Transit: Context, Relationships and Effect | Abstract PDF |
| Belayneh Bogale Zewdie | ||
| Vol 15, No 10 (2023) | Service Quality of Mobile Banking in Bangladesh: An Assessment of Customers’ Satisfaction | Abstract PDF |
| Md. Sarwar Uddin | ||
| Vol 15, No 14 (2023) | Service Quality Measurement of Food and Beverage in a 5 (Five) Star Rated Hotel in Bangladesh-A Case Study | Abstract PDF |
| Khadiza Akter, Shelamony Hafsa, Mehedi Hasan Sakib | ||
| Vol 3, No 4 (2011) | Servicescape and Customer Patronage of Three Star Hotels in Ghana's Metropolitan City of Accra | Abstract PDF |
| Kwabena Nkansah Simpeh, Mabel Simpeh, Inusah Abdul-Nasiru, Kwesi Amponsah-Tawiah | ||
| Vol 8, No 35 (2016) | Sexual and Reproductive Health and Rights: How Does This Crucial Component of Corporate Social Responsibility Leads to Sustainable Development of an Organization and of the Society as a Whole? | Abstract PDF |
| Farhana Jannat, Mallick Rakibul Hasan, Anindya Chakraborty | ||
| Vol 7, No 33 (2015) | Sexual Harassment and Human Resource Development | Abstract PDF |
| Peter Agyekum Boateng, Emmanuel Bismark Amponsah, Vera Akaffo, Patience Yamoah | ||
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