Students’ Satisfaction with Service Quality in Higher Education Institutions: An Empirical Study in University of Gondar

Abstract

The study was conducted to explore Students’ Satisfaction with Service Quality in Higher Education Institutions: An Empirical Study in University of Gondar, Ethiopia. The total number of 478 regular under graduating students was considered the study; but 80.34% were returned found valid for analysis. The chi-square test of association and ordinal logistic regression was used for data analysis. The findings from this study showed that the interaction quality (faculty and staff advising and classes) are positively related to the outcome quality (university experience) and ultimately influence student satisfaction. Based on this work the author identified that the faculty advising comes first in increasing the satisfactions of student regarding University experience and staff advisory com es second and then classes environment, and ultimately courses organization and university experience comes first and second respectively in increasing current levels of students’ satisfaction.

Keywords: Ordinal Logistic Regression, Testing Parallel Lines, University Experience, Students Satisfaction