The Influence of Application of Total Quality Management towards Service Quality of Education (A Study Onvocational School (Smk) Negeri 2 Magetan)

Abstract

The school which should be highlighted that owns specific characteristics is Vocational High School (SMK). SMKN 2 Magetan is a school in Magetan city that has awareness to quality. It is proven by the effort to maintain well-organized quality of service on the school that make them achieved ISO 9001:2008 certification in 2009 from Germany regarding the school management system.

The objective of this research is to analyze and explain factors of Total Quality Management that influencing service quality of education. This study is explanatory research uses multiple linier regression analysis with backward method.

The result of this researchshows thatobsession with quality, and teamwork have a significant influence simultaneously towards quality of educational services. Focusing on customer does not have a significant influence towards quality of educational services partially. Obsession with quality has a positive and significant influence towards quality of educational services partially. Teamwork has a positive and significant influence towards quality of educational services partially. Involvement and empowerment of employees does not have a significant influence towards quality of educational services partially.

Keywords: Total Quality Management, obsession with quality, teamwork, service quality of education