Evaluating Expatriates’ Preference and Satisfaction with Building Facilities in Low-Rise Housing Schemes, Victoria Island Lagos

Abstract

This study evaluates the facilities managements’ performance on low-rise Housing Schemes in Victoria Island Lagos, Nigeria based on the preference and satisfaction levels of expatriate occupants. A 5-point likert scale form of questionnaires were administered to expatriates representing each of the 175 housing units which make up the nine existing low-rise housing estates in Victoria Island, Lagos.  Primary data obtained by administrating questionnaires to the expatriates that occupy the considered houses in the Victoria Island estates as well as some key management staff responsible for the facilities management. The considered respondents were based on purposeful sampling. Data obtained from the respondents was ranked and analysed with the mean item score, found in Statistical Packages for Social Sciences (SPSS) version 17.  The findings were that ease of access by public transport, functional quality of lifts, and availability of convenience stores/market nearby are on a very low satisfaction scale. Based on the findings, we recommend that the property developers and the facilities managers should be locating in areas where there is ease of access by public transport; ensuring functional quality of lifts and availability of convenience stores/market nearby.

Keywords: Building, expatriates, facilities, housing, performance, schemes