Skill Variety, Feedback and Employee Performance: A Case of Moi Teaching and Referral Hospital Eldoret

Abstract

One of the major challenges facing the healthcare industry was to identify contributors to performance and to use those factors to implement an effective plan for the healthcare personnel retention. Therefore, this paper examined skill variety, feedback and their effects on employee performance a case of Moi teaching and referral hospital. This study was based on the goal setting theory and job characteristic theory. The main objectives of this study were; to determine effect of skill variety and feedback on employee performance. The study was an explanatory study which offers a profile to describe relevant aspects of the phenomenon of interest to the researcher. Hence, this research sought to examine job design and employee performance of nurses in the hospital. The target population was 1945 nurses who work in Moi teaching and referral hospital Eldoret. A sample of 320 nurses was selected using simple random sampling. The study used questionnaires as a tool of collecting data. Data was analyzed using descriptive statistics and inferential statistics such as tables, pie charts, Pearson correlation and multiple regression analysis. From the findings, the null hypothesis that states that there is no relationship between job design and employee performance is rejected. This is because the results of the study showed that the level of job design predict 30.7 percent of employees’ performance in the hospital. The study found that skill variety significantly affect job performance (?₁=0.422, P Value =0.000).However, feedback has no influence on job. Nurses need to be provides with more training to enhance their skills, in order to improve their job performance.

Keywords: skill variety, job design, feedback, employee performance.