The Impact of Information System (IS) on Organziational Performace: With Special Refernce to Ethio-Telecom Southern Region, Hawassa

Abstract

The Information System (IS) plays exactly the same role in the organization as the heart plays in our body. The  system  ensures  that  an appropriate  data  is  collected  from  the  various  sources,  processed,  and  sent  further  to all  the  needy  destinations.  The  system  is  expected  to  fulfil  the  information  needs  of an  individual,  a  group  of  individuals,  the  management  functionaries. Virtually, no business or organization, large or small, can compete without information system. We truly live in a wired world! This study aims to assess impact of information system on organizational performance with special reference to Ethio-telecom Southern Region, Hawassa, Ethiopia. During the study both qualitative and quantitative date were collected from 45 administrative staffs via questionnaire. The staffs were selected randomly on the basis of disproportionate stratified technique by categorizing them into three strata (i.e. top, middle, and lower lever management). The collected data were analysed using SPSS (20 version). As a result, employees’ ethos toward information as critical asset is unsatisfactory, undermining the role of information system on organization endeavours, lack of top management to enhance the system are the chief problems in the organizations.  On the other side, effective IS promotes organizational efficiency and effectiveness.

Keywords: IS, IS in an organization, organizational performance