Determinants of Employee Satisfaction: a case study of Banking Sector in Lahore, Pakistan

Sara Aslam, Sidra Aslam, Ramsha Saleem


The contributing role of financial institutions towards stabilization and growth of an economy cannot be overlooked. Employees play a pivotal role in achieving organizational goals. Gaining employee satisfaction and commitment is a gnawing concern facing banking industry of Pakistan. This paper aims to investigate the impact of factors such as work – family balance, perceived job security and person-environment fit on employee satisfaction in the banking sector of Lahore, Pakistan. Using systematic random sampling technique, a sample of 252 employees from various banks was surveyed using a structured and standardized questionnaire. Correlation and regression techniques were applied to analyze the data. The results supported the study hypotheses, revealing that work-family balance, perceived job security and person-environment fit had impact of employee satisfaction in the banking sector.

Keywords: Employee Satisfaction, Work-Family Balance, Perceived Job Security, Person-Environment Fit

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