The Impact of E-Commerce on the Performance of Logistic Service Providers in Ghana

Wisdom Amanor, Hong-fen Lyu


Since the introduction of information technology in the late 90’s, e-commerce and logistics have gained weight throughout the world. Ghana has experienced the arithmetic growth of e-commerce since the 21st century. Although, majority of Third-Party Logistic companies are from Europe and USA (FedEx, DHL, UPS, etc), there have been the introduction and development of some local 3PL (OMA Ghana Ltd, McDan Shipping, etc.). The research’s had the main objectives were to: (1) explore the inventory management model practiced by the e-commerce companies in Ghana; and (2) assess the impact of e-commerce on the performance of logistic service providers in Ghana. The study concluded that: Almost 85% of e-commerce companies in Ghana preferred Jointly Managed Model. Also, there was positive correlation between e-commerce and the performance of logistic service providers in Ghana.  The study further recommended that; the Government of Ghana should help in providing credible housing addressing system to enhance local home-to-home delivery of goods and services; and the e-commerce companies should work hand in hand to enable online payment system on their platform by providing SSL securities and Data Protection services.

Keywords: E-commerce, Logistics service providers, E-commerce in Ghana.

DOI: 10.7176/JESD/11-10-04

Publication date:May 31st 2020

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