Does Business Process Reengineering Perform in a Third World Setting? A Qualitative Perspective

Gideon Nkurunziza, Joseph M. Ntayi, Will Kaberuka, JC Munene


The purpose of this paper is to examine the perceived predictors that explain  business process reengineering performance in a third world context using evidence from Uganda’s microfinance institutions.This study uses a narrative case study methodology conducted using qualitative data collection technique specifically the appreciative inquiry. We used QSR NVivostatistical package version 9 to analyze qualitative data. Business process reengineering being an evolving phenomenon, there superficial empirical studies exploring the theoretical explanation of business process reengineering performance in a third world perspective. The study provides novel insights of business process reengineering performance from a Uganda’s microfinance institutions as one of the third world countries using complexity theory.Methodological, theoretical, managerial and policy implications herein play pivotal role in bridging the knowledge gap that exists in microfinance institutions.

Keywords-Business processreengineering, Institutional leadership and adaptability

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ISSN (Paper)2222-1700 ISSN (Online)2222-2855

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