Effects of Quality of Work Life (QWL) and Organizational Citizenship Behaviour (OCB) on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia

Tri Suyantiningsih, Siswoyo Haryono, Alex Zami


The purpose of this research is to empirically study the community health centres staffs perception on the influence of Quality of Work Life (QWL) and Organizational Citizenship Behaviour (OCB) on Job Satisfaction and its Implication toward Job Performance. The research designed used quantitative approach through research instrument. The population in this study were 499 paramedical staffs of community health centres in Bekasi City, West Java Province, Indonesia. The data was gathered through direct and face to face distribution by the researchers. Proportionate and probability random sampling was used to collect sample of this research. Total respondents of this study were 285 who were selected from 499 paramedical staffs of community health centres. Structural Equation Modelling (SEM) with AMOS 22.00 version was used to analyse the proposed hypothesis. This empirical research concluded that Quality of Work Life (QWL) and Organizational Citizenship Behaviour (OCB) have a positive effect on Job Performance. These empirical research findings have also shown the significant positive effect of work satisfaction towards job performance. The last important finding or this empirical research also proven that work satisfaction does not have any mediating roles on the influence  of quality of work life (QWL) and organizational citizenship behaviour (OCB) on job performance among paramedics community health centres.

Keywords: Quality of Work Life (QWL), Organizational Citizenship Behaviour (OCB), Job Satisfaction, Job Performance

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ISSN (Paper)2222-1700 ISSN (Online)2222-2855

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