Model Development of Internal Institution Sinergity in Efforts to Realize High Quality Governance of Effective Tri Dharma Academic at Gorontalo State University

Abstract

Higher education has a strategic role to educate life of the nation. Strategic roles could be realized if universities were able to guarantee high service quality of academic tri dharma. The university governance quality was largely determined by internal institutions role to coordinate and synchronizing the academic tri dharma program. This study was intended to examine the following research focus: 1) what the determining factors of institutions internal management effectiveness of academic tri dharma at Gorontalo State University, 2) what internal factors to determine high service quality of academic tri dharma at Gorontalo State University, 3) how was the construction of an internal institutional synergy model in an effort to realize effective academic tri dharma governance at Gorontalo State University. This study used descriptive qualitative method. Data was collected by observation, in-depth interviews and documentation. Data analysis techniques were carried out through the stages of data reduction, data presentation and conclusion. The research results could be explained as follows. First, internal institutional synergy could be done periodically and simultaneously by ten faculties, two work units, two educational institutions and five task implementation units to streamline the academic tri dharma tasks. Second, there were various internal factors to determine the high quality of Tri Dharma Academic, namely: quality assurance, environment, soft skills and information technology. Third, the construction of an internal institutional synergy model that prioritizes coordination and synchronization of internal stakeholders could be used as a reference to implement the direction of Gorontalo State University's higher education policy in realizing the academic tri-dharma governance towards an international-level campus. Based on study results, the recommendations were follows: 1) strengthening the coordination and integration of internal academic institutions, 2) strengthening the dimensions of quality assurance, environment, soft skills and information technology, 3) implementing internal institutional synergy models to manage academic tri dharma based on dimensions of quality assurance, environment, soft skills and information technology towards world class university.

Keywords: Institutional Synergy, Academic Services, Quality Assurance