Infrastructure Operation Capability and Resilience of Domestic Airlines In Nigeria: Does Managerial Proactiveness Matter?

Abstract

Resilient organisations continue to function no matter the odds, and adjust their internal mechanisms to have strategic fit with the business environment. Prior studies investigated the nexus between diverse variables and organisational resilience. Yet, there is scant empirical literature on the causal relationship between infrastructure operation capability and organisational resilience, with managerial proactiveness as a boundary condition; using domestic airlines in Nigeria as organisations of interest. Infrastructure operation capability was used as the independent variable, while the dependent variable, organisational resilience, was bifurcated into robustness and adaptability. It was postulated that infrastructure operation capability significantly promotes organisational resilience (robustness and adaptability); and managerial proactiveness significantly amplifies this relationship. Questionnaire was administered to 58 Managers and senior IT staff drawn from 6 domestic airlines. Quantitative data were obtained from 36 usable copies of the questionnaire. Descriptive statistics were generated with the aid of the SPSS version 22.0, while the Partial Least Square - Structural Equation Modeling was deployed to test the measurement and structural aspects of the model, via SmartPLS 3.2.6. Findings reveal that infrastructure operation capability amplifies robustness and adaptability, while managerial proactiveness positively moderates the relationship between operation capability and the two facets of organisational resilience. The study recommends that domestic airlines in Nigeria should improve information system infrastructure and top executives should encourage proactiveness at the workplace. The study suggests that the model should be tested in other sectors with moderating variables such as size of investment in information system infrastructure, organizational structure and culture.

Keywords: Infrastructure operation capability, organisational resilience, managerial proactiveness