Modern Office Technology and the Performance of the Professional Secretary in Contemporary Organisations in Ghana

Abstract

The Secretary plays a very important role in the efficiency of an organization. The effectiveness of these functions depends largely on the availability, the needed competencies and skills acquired by the secretary in the Modern Office Practice. This study examines the effects of modern office technology on the performance of office secretaries in the Upper West Region of Ghana. To achieve these objectives, both descriptive and non parametric analysis were employed in the study. The non parametric technique used was correlation analysis. The descriptive tools used were tables, means and standard deviations. Simple random sampling was used to collect primary data. Both questionnaires and interviews were used to collect data. The findings of the study revealed that knowledge on use of office equipment contributed positively to productivity. This is reinforced by the percentages, mean and standard deviations. It was also established that office gadgets availability had no relationship with its knowledge. The percentages, means and standard deviations also reinforce this claim. The study thus recommends that training programmes on the use of modern office equipment for secretaries should be embarked upon.

Key words: Modern office, technology, secretary, productivity