Impact of Stakeholder Engagement on Organisational Performance in ICT Industries in Nigeria

Abstract

This paper investigates the influence of stakeholder engagement on financial and non-financial performance in Nigeria's ICT sector. Employing a quantitative research design with 555 respondents from 295 randomly selected companies, the study employs descriptive analysis, panel data regression, and correlational analysis. The study is anchored on stakeholder theory. Findings highlight a substantial positive impact of stakeholder engagement on organizational performance, both theoretically and empirically. Survey participants overwhelmingly expressed positive perceptions. The study contributes valuable insights, emphasizing stakeholder engagement as a crucial determinant of business performance, with implications for future research and recommendations.

Keywords: Stakeholder Engagement, Stakeholder Theory, Organisational Performance, Financial Performance, Non-financial Performance.

DOI: 10.7176/EJBM/18-5-06

Publication date: May 30^th 2026