Factors Influencing Disputes in Construction Projects: A Case Study on Local Cambodian Construction

Abstract

The construction industry is a driver of growth in another sector due to its heavy reliance on an extended and varied supply chain. Like Cambodia as a developing country, the construction industry significantly contributed to the economic development and created many jobs. The construction becomes one of the important pillars supporting the Cambodian economy. However, the construction is typically more prone to disputes. Understanding the cause of disputes in construction projects improves the efficiency of a local company and the success of projects. The study was carried out using a quantitative research method with 385 respondents from local construction companies, located in Phnom Penh city, Cambodia. The confirmation factor analysis (CFA) analysis the three important groups of disputes: Human Behavior Conflict, Contractual Conflict, and Technical Conflict. The findings are useful for local Cambodian construction companies in the avoidance of disputes and better improvement on customer satisfaction.

Keywords: Construction Dispute, Human Behavior Conflict, Contractual Conflict, Technical Conflict

DOI: 10.7176/EJBM/15-4-03

Publication date: February 28^th 2023