The Effect of Total Quality Management (TQM), Organizational Excellence (OE) and Human Resource Management (HRM) on Organizational Performance

Abdullah Ibrahim Al-Darmaki, Hassan Saleh Al-Dhaafri


Purpose: This study aims to examine the effect of TQM, HRM and OE on organizational performance.

Design/Method/Approach: This study employed the survey questionnaire to gather data from the respondents in Al-Ain Municipality, and from 200 questionnaires, 135 were deemed were returned and deemed usable. For data analysis, Partial Least Square Equation Modeling was used.

Findings: The findings from the statistical analysis showed a positive and significant effect of TQM and organizational excellence on organizational performance but the relationship between HRM and organizational performance was unconfirmed.

Practical Implications: The study findings practical implications include the findings assisting managers and decision makers to reach a plausible decision concerning the TQM system implementation in the hopes of maximizing the overall organizational performance and excellence.

Originality/Value: The present study is a pioneering study that investigates the collective effect of TQM, HRM and organizational excellence on the organizational performance.

Keywords: Total quality management (TQM), human resource management (HRM), organizational excellence (OE), organizational performance (OP), Al-Ain Municipality,

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ISSN (Paper)2222-1905 ISSN (Online)2222-2839

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