An Integrated Framework of Productivity Management /PIPs Through Conceptual QFD Modeling for High-Performance-Manufacturing Systems: 360o BSC Perspective

Muhammad Hammad A. K. Khan, Shiming Deng, Asif Rashid, Junaid Ali Khan, Fariha Zulfiqar


Business competitiveness is no longer a choice but a matter of survival in global market place. This competitiveness demands PIPS to be realigned and recalculated in the light of new culture of customer satisfaction and perceived quality. The employment of TQM, QFD and Balanced Scorecard coupled with high performance manufacturing concepts for exceeding customer expectations and business processes are the CSFs for design and architecture of current enhanced PIPs framework. The conceptual mapping of high performance manufacturing indices over a balanced score card scale has been conducted to redefine the direction of research work with a sole aim of earning competitiveness. The methodology radiated is the first step to manifest guidelines for planning performance based on TQM methodology for continuous improvement.The TQM and balanced-scorecard (BSC) technique is employed to predict performance expectations, voice of customers (VOC) and other set of balanced strategies into deliverable objectives. The proposed framework is expected to enhance the chance that a balanced management approach with the collaboration of all stakeholders will earn hyper efficiency and ultimately move towards the ultimate competitive advantage. The embedded smart Balanced Scorecard intelligence into design-schema is the key for futuristic development of performance improvement programs and a leap towards smart factory concept.

Keywords: PIPs, TQM, QFD, Balanced Scorecard (BSC), TQM, VOC, CSFs, Customer Satisfaction, Customer Expectations, High Performance Manufacturing, smart factory

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