A Two-Factor Model of Organizational Citizenship Behaviour in Organizations

Abstract

It has been suggested that organizational citizenship behaviour (OCB) has an important impact on individual, group, and organizational outcomes. Because of its crucial role in facilitating performance and effectiveness, OCB has been investigated from various perspectives. However, very little attention has been paid to how motivation factors and hygiene factors influence an individual's OCB. In this article, we develop a theoretical framework of OCB using the two-factor theory of motivation as the theoretical base. By investigating OCB from this perspective, our framework provides several important implications that may help managers and organizations design a work environment where OCB is maximized.

Keywords: organizational citizenship behaviour, motivation factors, hygiene factors