Total Quality Management Application in Alzaytoonah University: Opinion of Teachers in Faculty of Economics and Administrative Sciences

Abstract

Quality management is becoming an important part of any organization if it is to maintain competitive advantage in the market. In order to maintain a strong educational environment, high quality standards, and properly manage and support programs, Al Zaytoonah University; located in Jordan/Amman, began an extensive restructuring of its departments based on total quality benchmarks assigned by the Ministry of Higher Education. This research aims to shed light on the effort Alzaytoonah University, is doing on implementing a Total Quality Management (TQM) System through applying a quality assurance system proposed by the Ministry of Education. Using the Quality Assurance System, the university hopes to achieve a system enabling it to properly manage its departments, improve its relationship with both faculty and students, and give it an advantage over other educational institutions. The research also explores the opinion of teachers about the effects of applying the (TQM) System. To measure the opinion of teachers about the (TQM) applications, a questionnaire was built and evaluated by peers. The research builds on data collected from teachers in Faculty of Economics and Administrative Sciences and researches faculty opinion on tracking the effects of applying the total quality system. The results of study will help the university to know the range of the success of its efforts to build and apply the total quality system. Finally, the research provides several suggestions on improving the total quality system application.

Keywords: Total Quality, Management, Evaluation, Performance