A Research on the Quality of Public Transportation Services by Bus in Vietnam

Thi Hong Le Hoang, Van Lam Hoang, Thi Bich Hanh Chu, Manh Dung Tran, Vu Hoang Nguyen, Thi Hai Anh Vu, Thi Bach Tuyet Vuong, Thi Huyen Do


This study was conducted to assess the status of the quality of public passenger transport services by bus in Hanoi. Data were collected from regular passengers using buses as a means of transportation in the city, including passengers standing at stations, waiting shelters and on vehicles to make trips and students of some universities who use buses as a means of transportation. We employ descriptive statistics and hierarchical analysis to learn about the topic of research. The results indicate that the quality of public transport services by buses in Hanoi, which was judged by passengers quite well. In particular, the safety level, convenience, security and hygiene is up to 70%, which was higher than the highest quality level. Quality of fast level and reliability are low.

Keywords: quality of services, public passenger transport, buses, Vietnam.

DOI: 10.7176/RJFA/10-13-04

Publication date:July 31st 2019

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ISSN (Paper)2222-1697 ISSN (Online)2222-2847

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