Conflict Management Strategies in Higher Education Institutions: Public Sector Universities in Kpk Province, Pakistan

Abstract

Conflict is a vital thing in any organization and no organization is safe from it. Higher education institutions are also not free from this. The conflict mostly takes place between the faculty and administration. Many scholars have urged that the educators must learn the conflict management skills so as to overcome it, every individual use different type of conflict styles. This research aims to cover the different conflict management strategies used by faculty and administrations of different universities of  Khyber Pukhtoonkhwa including the causes of conflict, demographic characteristics of individuals concerned (age, gender, designation, experience, type of university), the nature of conflict (type and intensity) and the result of these differing styles leads to different consequences such as positive and negative effect on the planning, organizational effectiveness, job quality, creativity, decision quality, trust, anxiety, satisfaction, commitment, fear and  anger. A detailed questionnaire is designed using lickerd scale in order to collect the data. Three public universities will be selected in which questionnaire will be distributed. Description, correlation and chi square are used for analysis.

Key words: Conflict, management, strategies, Administration, Human resource management