Correlation between Patients' Satisfaction and Nurses' Caring Behaviors

Abstract

Background: Patients have the right to expect Quality of care.  Nowadays, the patients' satisfaction is used as a criterion to measure the quality of care. However there are controversial results about the aspect of caring behaviors which mostly affects their patients' satisfaction. Objective: The aim of this study was to determine the relationship between patients’ reports of nurse caring and patient satisfaction with nursing care. Patients and  Methods: A Cross-Sectional Survey was conducted at Mansoura University Hospitals  medical and surgical department in Egypt from November , 2013 to January  2014. The study population was adult patients who were admitted into the medical, surgical wards. In all  general medical units (three units with bed capacity 67beds  ) and all general surgical units  (five units bed capacity 108beds). Mansoura University Hospital provides a wide spectrum of health service  at delta region with total bed capacity about 1800 beds . A questionnaire  was used to gatherer data .Degree of satisfaction was measured by Patient Satisfaction Instrument (PSI) and quality of caring behavior was measured by quality of caring behavior inventory . Results : The findings indicated that female patients were more satisfied with nursing care than males. The surgical wards patients  were satisfied with the nursing care they received. Patient consideration appeared to be an area requires further improvement in order to enhance patients’ satisfaction particularly in the medical wards setting of this hospital. Main finding of our study is the negative correlation between nurses' caring behaviors (performance) and patients' satisfaction. (r=0.06, p> 0.05. Conclusion : Patients' satisfaction with nursing care  may be influenced by many variables further qualitative studies are recommended to fully capture the realities of these variables. Nurses can utilize the findings to recognize the strengths and weaknesses of nursing services and adopt necessary measures in enhancing quality of nursing care in order to increase patients' satisfaction.

Keywords: Nurse ,Patient Satisfaction ,Caring Behaviors ,Quality of care .