Information and Knowledge Management
The Academic Library’s use of Benchmarking to Achieve Outcomes: Benefits and Challenges. Academic Libraries in Imo State Experience.
Abstract
The research examines the academic library’s use of benchmarking as a means to achieve outcomes with the academic libraries in Imo State as a focal point. The study made use of survey design to investigate a total number of 44 section heads of the academic libraries in Imo State. A structured questionnaire was used to gather data for the study. Results revealed that most of the section heads were not aware if their academic library makes use of benchmark in its operations and services. It also revealed a lot of benefits that are associated with benchmarking in academic libraries. However, some challenges were identified to inhibit benchmarking in academic libraries in Imo State.
Keywords: Benchmark, academic library, benefits, challenges
DOI: 10.7176/IKM/9-10-06
Publication date: November 30th 2019
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ISSN (Paper)2224-5758 ISSN (Online)2224-896X
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