A study to evaluate the level of satisfaction perceived by postnatal mothers following nursing care in postnatal wards as expressed by themselves: pilot study

Jipi Varghese, K. Rajagopal


A descriptive study was conducted to evaluate the level of satisfaction perceived by postnatal mothers following with nursing care in postnatal wards  as expressed by themselves and to determine the association between patient's satisfaction with nursing care and selected sociodemographic variables .Purposive sampling technique was employed to  select sample and it  consisted of 100 postnatal mothers who met the inclusion criteria .Jipi’s postnatal satisfaction with nursing care questionnaire (JPSNQ)  which contained  structured questionnaire schedule and demographic proforma was used to collect data. The questionnaire was classified under six domains namely orientation, information, communication, comfort and care, specific to postnatal care and value and preference of postnatal mothers with the total of 39 . Findings of the study showed that (39%) of postnatal  mothers were moderately satisfied and (60%) of  postnatal mothers were minimally satisfied and (1 %) of  postnatal mothers were satisfied with the care provided by the nursing personnel. They were highly satisfied in the area of value and preference. The least satisfaction was found in the area related to orientation. Patients' opinions regarding their expectations and their satisfaction with nursing care can be considered as an important opportunity for nurses to plan and implement appropriate strategies that improve the quality of nursing care.

Keywords: Postnatal mothers, Satisfaction  ,Nursing care

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ISSN (Paper)2224-3208 ISSN (Online)2225-093X

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