Implementation of Management Performance Assessment Based HR Scorecard

Yoyo Sudaryo


This study aims to assess the performance of human resources management based on the Balanced Scorecard approach Based on the analysis of the causal relationship it can be seen that at: Financial Perspective: Companies that transformed grow and develop by increasing product sales can increase profit growth directly encourage the achievement of the company's financial condition healthier. Customer Perspective: The company that can meet the needs of consumers will increase of customer satisfaction and customer loyalty. Internal Business Process Perspective : Increased productivity can increase of production capacity , after sales service , delivery time and lower product defects. Increased sales service can improve the satisfaction of customers. The precision time delivery of products can improve customer satisfaction. Learning and Growth Perspective: This perspective is supported by Human Resources that are reliable and good work culture. With the creation of this increases employee satisfaction may increase productivity.

Keywords: Implementation of HR Performance Management, Balanced Scorecard.

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ISSN (Paper)2222-1697 ISSN (Online)2222-2847

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