The Implementation of the Quality Control System Policy of Land Program in East Nusa Tenggara Province’s Office Performance of National Land Agency

Abstract

This study examined the Implementation of the Quality Control System Policy of Land Program in East Nusa Tenggara Province’s Office Performance of National Land Agency. This study aimed to find out, describe, and analyze the Implementation of the Quality Control System Policy of Land Program in East Nusa Tenggara Province’s Office Performance of National Land Agency. This research was a case study with an inductive approach. The focus of this research was implementing the Quality Control System Policy of Land Program in East Nusa Tenggara Province’s Office Performance of National Land Agency. The research sub-focus was on the factors of communication, resources, disposition, and bureaucratic structure. The informants were determined by purposive technique. The type of data was primary and secondary data. Data collection techniques used was interviews, documentation, and observation. Analysis of the data used in this study was proposed by Miles and Huberman (2007). Validity checking applied for the findings/conclusions was the triangulation technique.The results showed that the communication at the East Nusa Tenggara Province's Office Performance of National Land Agency related to the Land Programs' Quality Control System went well. However, the self-awareness to fill the results of completion at each stage of activities into the Land Program Quality Control System or Sistem Kendali Mutu Program Pertanahan (SKMPP) reporting application should be strengthened to avoid the procrastination in data charging due to other works. Besides, the resources in the form of apparatus and facilities to implement the SKMPP were adequate, but the problem was that the apparatus prioritized the completion and reporting of work/activities in their respective fields and forgetting to enter data on the SKMPP. Furthermore, the disposition carried out by officials in handling the arrangement of street vendors was excellent, but incentives must be taken into account for the officials who carried out the policy. Finally, the bureaucratic structure related to the operational standards and the spread of responsibilities in implementing the SKMPP had been perfect, but the implementing apparatus had not seen any significant changes.

Keywords: Implementation, Policy, System, Program, Performance, Land

DOI: 10.7176/PPAR/10-9-05

Publication date:September 30^th 2020