The Effects of Job Motivation and Job Satisfaction Toward Organizational Citizenship Behavior (OCB) and Its Impact on Job Performance of Paramedical Community Health Centers in the City of Bandar Lampung

Helisia Margahana, Siswoyo Haryono, Zainal Muftasa EQ


The purpose of this research is to examine the mediating role of organizational citizenship behavior (OCB)  on the influence of job motivation and job satisfaction toward paramedical performanceof Community Health Centers in Bandarlampungcity. The inferential verification method was used by researchers to test the hypothesis.  To prove the hypothesis, this study used data collected by questionnaire and analyzed by Structural Equation Modeling (SEM) with LISREL 8.80. The results of this research are : (1) there isa positive and significant influence of work motivation towardsorganizational citizenship behavior of paramedic, (2) there is a positive and significant influence of  job satisfaction toward organizational citizenship behavior of paramedic, (3) there is no influence of work motivation towards job performance of Paramedic, (4) there is no influence of job satisfaction towards performance of Paramedic and (5) there is a positive and significant influence of organizational citizenship behavior towards  paramedical performance. The next findings are organizational citizenship behavior has the mediation role for job motivation and job satisfaction in influencing the paramedical performance in the city of Bandar Lampung. The  results of the research shows that paramedical performance canbe improved through the increasing  organizational citizenship behavior of OCB, and OCB can be improved both by improving for job motivation as well as job satisfaction.

Keywords: Job motivation, Job satisfaction, Organizational Citizenship Behavior (OCB and Performance.

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