Enterprise Resource Planning (ERP) Implementation Issues: An Empirical Study in Commercial Banking Industry of Pakistan

Abstract

In this modern era of digital technology and continuous changing global business environment, firms have no other choice rather persistently improve their capabilities and enhance their competitive advantages. To get this objective, many organizations are now focusing towards adoption of Enterprise Resource Planning (ERP) frameworks. An ERP system uses different sorts of data preparing abilities and place the accumulated information into a solitary database. Enterprise Resource Planning (ERP) systems are very complex integrated systems. ERP implementation is a tough, lengthy and expensive procedure for an organization who adopt it and most of time it leads to failure. In developing countries, the success rate of implementing ERP systems is extremely lower than that in western world. Thus, ERP implementation success is treated as dependent variable in this study, it used explanatory and predictive orientations. First, it identified the critical factor from past studies then explain the impact on the ERP implementation success in Pakistan banking sector context. Collected data was analyzed using SPSS. Finally, results and discussions were presented.

Keywords: Enterprise resource planning (ERP), Manufacturing requirement planning, (MRP), centralized database, Information System, Management commitment.