Effects of Workplace Violence Regarding Nurses Job Satisfaction, Turnover Intention and Quality Care in Tertiary Care Hospital of Lahore Pakistan

Abstract

Introduction: Many countries are encountered workplace violence almost in every field of employment which is a real matter of concern. The occurrence of violence at work place has become a serious threat to the safety and security of employees; exploit their dignity, further leads to lower wellbeing among them. It most of the times puts life in troubles and may lead to death like serious consequences among the health care workers. Work place violence is considered among the leading causes of deaths at the US among women who serve in hospitals or any other services.Method: A quantitative cross-sectional study design was used to determine the effects of workplace violence regarding nurse’s job satisfaction, turnover intention and quality care in tertiary care hospital. 160 nurses were selected as sample. Data was collected through the standardized well adopted questionnaires.Results: The results reveals that the workplace violence was from last twelve months, patients towards nurses is high 68.8%. The statistical difference between “job satisfaction” and “work place violence is significant P=.000.  Further there is significant correlation between workplace violence and job satisfaction and P=.000. The relationship between workplace violence (WPV), Job satisfaction, turnover intention (TI), and quality of care (QOC) revealed that there is significant relationship p < 0.05. Conclusions: Nurses in Pakistan are at high risk of workplace violence, especially verbal attack. In addition, they have a low level of job satisfaction and a high level of turnover intention. Job satisfaction plays the mediator role between workplace and turnover intention and quality of care among nurses. In order to clarify the mechanisms of turnover intention resulting from work place violence, further study should be conducted in-depth, such as how coping strategies used by emergency nurses who experienced workplace violence can affect their turnover intention.

Keywords: Work Place Violence, Job Satisfaction, Turnover Intention, Quality of Care.

DOI: 10.7176/JHMN/102-05

Publication date:September 30^th 2022