Influence of Operational Quality on Project Excellence

Abstract

In the competitive world of customer’ choice, the product are not available at good value-for-money and long lasting. Researchers much focus on Time and Cost aspect of a project but not on the Quality and on achieving Excellence. Project Quality is the philosophy of the adherence of standards throughout the life cycle of a project while Project Excellence is the delivery of sustainable outcomes to key stakeholders during the life cycle of the project, particularly during the final closure stage. Therefore, the purpose of this research is to see the influence of Operational Quality concepts and applications (such as Supply Chain Management, Lean Thinking, and Total Quality Management) on achieving Project Excellence in Information and Communication Technology (ICT) related projects.