Electricity Billing Systems at Residential Level in Sylhet City: Is Pre-Paid System perceived as a Better Option by the Subscribers?

Md. Jahangir Alam, Faisal Mohammad Shahriar


The introduction of Pre-Paid billing system for electricity at households are claimed to be an addition to the convenience of subscribers, especially by excusing the hassles of bills payments associated to the Post-Paid system. Among the other benefits of Pre-Paid system, user control over electricity consumption, freedom from discrepancies regarding to billing etc. are largely spoken about. These conveniences brought by the Pre-Paid billing system should therefore, obviously result in a higher satisfaction level of the subscribers compared to those of the Post-Paid system. But, any such systematic and focused study is yet to have taken place, although that might carry mentionable significance from a number of perspectives. This study is a humble yet strongly rooted quest to address the very issues that contributes to the satisfaction levels of the subscribers of electricity at household levels. Conducted on 50 subscribers from both Pre-Paid and Post-Paid systems of Sylhet city, this study can be considered as ‘Small Scale’ that aims to construct a comparative picture of the satisfaction level of the subscribers of the two systems on the benchmark issues. The backbone of the study is the information acquired through a questionnaire survey conducted through ‘In Home’ type of personal interviewing. Along with the generation of findings, the study offers some implications and recommendation that may be used at policy levels.

Keywords: Pre-Paid and Post-Paid electricity billing system, Residential level electricity, Subscriber satisfaction, Comparative study, Questionnaire survey.

Full Text: PDF
Download the IISTE publication guideline!

To list your conference here. Please contact the administrator of this platform.

Paper submission email: IEL@iiste.org

ISSN (Paper)2224-6096 ISSN (Online)2225-0581

Please add our address "contact@iiste.org" into your email contact list.

This journal follows ISO 9001 management standard and licensed under a Creative Commons Attribution 3.0 License.

Copyright © www.iiste.org