Motivation as A Catalyst for Employee Performance Case of Civil Aviation Authority in Kenya

Abstract

Employees are the heartbeat of organizations. For organizations to operate smoothly and without any interruption, employee cooperation is the only major ingredient. It is of utmost importance that the employees of an organization not only have a good relationship with the top management, but also, maintain a healthy and professional relationship with their co-workers. This study was a self-sponsored academic research that sought to evaluate whether motivation stimulates the performance of employee. The researcher focused on rewards management, training & development, employee resourcing and employee relations as the factors of motivation igniting employee performance. The researcher dived in to this research because in this modern competitive 21^st Century, business organizations are faced with ever-growing challenges regarding commitment, engagement, belief, recruitment and retention of their employees. Indeed, multiple studies in different countries and across industries show that employees who are passionate about their jobs and the organizations in which they work are in the minority. Descriptive research design was adopted for this research. The researcher further used the two main methods of investigating and collecting data i.e. quantitative and qualitative. The target population of this study composed of all employees at the Kenya Civil Aviation Authority Headquarters in Nairobi City County of Kenya. Probabilistic sampling was used to determine the sample size. This study further adopted simple random sampling because the method is free of sampling error or classification error and it requires minimum advance knowledge of the population. Data in this study was collected from the two main sources namely; primary and secondary. Secondary data or desk research is the data from the internationally recognized news press, reports and periodicals. Primary sources were the major data sources. A questionnaire consisting of a number of questions was developed in a definite order on a form or set of forms. Further interviews were also conducted as source of primary data. For data organization the raw data collected was keyed into a spreadsheet and then copied in to Minitab. Analysis was done by use of statistical techniques; coefficient of correlation (r) or simple correlation method which is the most widely used for measuring the degree of relationship between two variables qualitatively. Spreadsheets and Minitab 8 were used to facilitate analysis as they have in-built formulas.

Keywords: Promotion, Reward Management, Employee Relation.